This Privacy Policy explains how "Van Booking" ("we," "our," or "us") collects, uses, and discloses information about you when you use our mobile application (the "App").
By using the App, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information you provide directly to us, such as when you create an account, make a booking, or contact support. This includes:
- Contact Information: Name, email address, and phone number.
- Account Credentials: Username and password.
- Payment Information: We do not store full credit card numbers. Payments are processed by our third-party payment processor (Stripe). We collect payment method details required to process your transaction.
1.2 Information We Collect Automatically
- Location Information: With your permission, we collect your precise location data to facilitate pickup coordination and route planning. You can stop sharing this information at any time by changing your device settings, though some features may no longer function.
- Usage Data: We collect anonymous information about how you use the App, such as button clicks and navigation flows, to help us improve the user experience.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App and our services.
- Process your bookings and payments.
- Send you technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and customer service requests.
3. Sharing of Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Drivers: We share your name, pickup location, and phone number with drivers solely for the purpose of fulfilling your booking.
- With Service Providers: We share information with third-party vendors (such as Stripe for payments and Supabase for data storage) who need access to such information to carry out work on our behalf.
- For Legal Reasons: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.
4. Data Retention and Deletion
We store your information for as long as is necessary to provide our services. You may request deletion of your account and associated data at any time by navigating to Profile > Settings > Delete Account within the App, or by contacting us at the email below.
5. Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: yuqi.gao@outlook.com